Calling DBS and POSB from Overseas: Lost Card and Fraud Numbers

Calling DBS or POSB from abroad about a lost card, a fraud alert or an account question? Use the line below, and see what a call costs from 002call before you dial.

Call from your browser

Lost cards and fraud from overseas

DBS lists +65 6339 6963 for lost card and fraud reporting from overseas. The same line takes scam reports. It is open 24 hours a day, seven days a week.

DBS asks you to block the card first, then request a replacement. You can do both in digibank, so do that before you call if you can.

Block your card in digibank first

In the digibank app:

1. Log in with Touch or Face ID, or your digibank User ID and PIN.
2. Go to the More section.
3. Under Manage Cards & Loans, choose Replace/Block Card.
4. Select "My Card is Lost", then tap Proceed and choose the card to block.
5. Check the request and confirm with "Block Now". The card is blocked straight away.
6. Request a replacement once the card is blocked.

In digibank Online:

1. Log in with your User ID and PIN, and complete authentication.
2. Under Home, click Cards and select the card.
3. Under Card details, click Manage and select "Replace lost or stolen card".
4. Choose the card type and follow the digibot prompts to block and replace it.

If you cannot block the card online, call +65 6339 6963 and report it.

General enquiries from overseas

For account questions that are not about a lost card, call the general enquiries line from overseas.

Check which bank holds your account before you dial. The DBS line and the POSB line are separate.

Rates and what to expect

Each number above costs $0.04 / min from 002call. It is the same rate for the DBS and POSB lines and for the lost card and fraud line.

Calls from mobiles, public phones and hotel rooms may attract extra charges on top of the rate.

Direct Cost Comparisons for Calling Options

Calls to Singapore from overseas can cost more than expected, especially when you are on hold.

Breakdown of Providers

• Carrier roaming: $0.50 - $2.00 / min, depending on the carrier, plus monthly and hidden charges.
• Hotel room phones: hotels often add their own markup to international calls.
• 002call: $0.04 / min.

Why 002call is the smart way to call

A 10-minute hold on the lost card line costs $0.40 at the 002call rate. You make the call in your browser, so you skip the international call charges that a carrier or hotel phone adds. If you are abroad, Wi-Fi keeps mobile data charges off the call.

Frequently asked questions

Can I call the 1800 number from abroad? The 1800 339 6963 number is listed with the overseas number on DBS's page, but the page gives the overseas number for callers abroad. Use +65 6339 6963 from overseas.

Do I need to call if I can block the card in the app? Block the card in digibank if you can. Then call to report the loss or fraud, so the bank has a record.

Does the line charge a fee? The DBS page does not mention any charge for calling the lost card line.

Numbers, hours and lost card steps from DBS's own pages: lost or stolen card and contact us, checked 14 October 2026. 002call's rates come from its published rate table. The Singapore rate of $0.04 per minute is the rounded rate for Singapore numbers, from 3.51 credits.